These Terms & Conditions govern your access to and use of Laundroville's website, mobile applications, and services.
Welcome to Laundroville. These Terms & Conditions ("Terms") govern your access to and use of Laundroville's website, mobile applications, and services. By accessing our website, placing an order, or using any of our services, you agree to be bound by these Terms.
If you do not agree with these Terms, please refrain from using our services.
Laundroville is a professional provider of laundry, dry cleaning, garment care, footwear restoration, luxury accessory cleaning, tailoring and alterations, home care cleaning, and commercial laundry services operating throughout Dubai, United Arab Emirates.
By booking a service, placing an order, using our website, communicating with us through WhatsApp, telephone, email, or any other channel, you acknowledge and agree to comply with these Terms & Conditions.
Laundroville provides services within designated service areas across Dubai.
Service availability may be affected by:
Laundroville reserves the right to refuse, suspend, or discontinue services at its sole discretion where deemed necessary.
Orders may be placed through:
Customers are responsible for providing accurate and complete information, including:
Laundroville shall not be responsible for delays, failed collections, failed deliveries, or service issues resulting from inaccurate or incomplete information provided by the customer.
All garments, footwear, bags, household linens, accessories, and other submitted items are subject to inspection prior to processing.
Laundroville reserves the right to:
Customers are encouraged to disclose:
Failure to disclose such information may affect cleaning outcomes.
Laundroville employs professional cleaning techniques and industry-standard processes. However, cleaning results cannot be guaranteed in all circumstances.
Certain stains, discoloration, shrinkage, fabric deterioration, or damage may persist due to:
Customers acknowledge that some outcomes are beyond Laundroville's reasonable control.
Luxury garments, designer accessories, wedding dresses, leather goods, suede products, handbags, and specialty fabrics are handled with the highest level of care.
Customers acknowledge that:
By submitting such items, customers accept these inherent risks.
Customers are responsible for providing accurate measurements, fitting instructions, and alteration requirements.
Laundroville shall not be liable for dissatisfaction arising from:
Additional modifications requested after completion may incur further charges.
Pickup and delivery services are available for orders with a minimum service value of AED 60.00. Orders below this amount may not qualify for complimentary pickup and delivery and may be subject to additional charges or require in-store drop-off and collection at Laundroville's discretion.
Customers agree to:
If delivery cannot be completed due to customer unavailability, incorrect information, or failure to meet the minimum order requirement, additional delivery, redelivery, or storage charges may apply.
Estimated turnaround and delivery times are provided for guidance only and are not guaranteed.
Delivery schedules may be affected by:
Laundroville shall not be liable for indirect or consequential losses arising from delayed service completion or delivery.
Express services may be offered subject to operational capacity and item suitability. Applicable surcharges include:
| Service | Surcharge |
|---|---|
| Priority Service | A surcharge of 50% of the standard service price. |
| Same-Day Express Service | A surcharge of 100% of the standard service price. |
Express service availability is not guaranteed and remains subject to operational considerations.
All prices are stated in United Arab Emirates Dirhams (AED).
Laundroville reserves the right to:
Accepted payment methods include:
Payment may be required before, during, or upon completion of services.
Promotional offers, referral programs, memberships, and discount campaigns may be subject to additional terms. Unless otherwise specified:
In the unlikely event that an item is lost or damaged as a direct result of Laundroville's negligence, customers must notify us within:
| Item Type | Notification Window |
|---|---|
| Garments | 24 hours of delivery |
| Footwear, Accessories & Specialty Items | 24 hours of delivery |
Claims submitted after this period may not be accepted.
Laundroville shall not be liable for sentimental value, emotional distress, indirect losses, or consequential damages. Unless otherwise required by applicable law, compensation shall not exceed ten (10) times the service charge paid for the affected item.
Items remaining uncollected for more than ninety (90) days following service completion may, at Laundroville's discretion:
Reasonable efforts will be made to contact the customer before any such action is taken.
Commercial and corporate customers may be subject to separate agreements, quotations, or contracts.
Where a separate commercial agreement exists, the terms of that agreement shall prevail in the event of any inconsistency with these Terms.
Users agree not to:
All content available through Laundroville, including but not limited to:
is the exclusive property of Laundroville or its licensors and is protected by applicable intellectual property laws. Unauthorized use, reproduction, or distribution is strictly prohibited.
To the fullest extent permitted by applicable law, Laundroville shall not be liable for:
Any liability arising from the provision of services shall be limited to the amount paid by the customer for the relevant service.
The collection, use, and protection of personal information are governed by Laundroville's Privacy Policy, which forms part of these Terms & Conditions.
These Terms & Conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates.
Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.
Laundroville reserves the right to amend or update these Terms & Conditions at any time.
Updated versions will be published on this page and shall become effective immediately upon publication unless otherwise stated.
For questions regarding these Terms & Conditions, please contact:
By accessing our website or using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
